Refund policy

Cancelling or amending your order

Our fulfilment team processes orders quickly, so if your order needs editing, let us know as soon as possible. To cancel an order, email us immediately. Orders can only be cancelled within 3 hours of the time the order was placed.

Damaged or missing items

If your order arrives damaged, is missing items, or does not meet our quality standards, let us know as soon as possible. All damages or missing items must be reported within 7 days of receiving your order.

Out of stock items

If an item you ordered goes out of stock before your order is fulfilled, we will reach out right away to either suggest a replacement of similar taste and quality or issue a refund for the affected item(s).

Pre-sale and limited releases

If your order contains a pre-sale product or a reserved limited release, we will notify you when the product is ready to ship. Any in-stock items in the same order ship together with it.

Returns

As a licensed retailer of alcohol, we are unable to accept returns of delivered product except where it arrives damaged or defective, as described above.

Contact

For any order questions, contact service@getliquidrails.com.